Shipping policy

Shipping Policy
This Shipping Policy applies to orders placed through our online store.
Order Processing Time
Orders are processed within 3–5 business days after your order has been placed and payment has been received.
Business days do not include weekends or public holidays.
During busy periods, sale periods, public holidays, or unexpected delays, processing times may be longer. We will do our best to process and dispatch orders as quickly as possible.
Shipping Within Australia
We offer free standard shipping within Australia.
Estimated delivery time within Australia is generally 5–8 business days after dispatch.
Delivery timeframes are estimates only and may vary depending on the delivery address, Australia Post delivery schedules, public holidays, and delays outside our control.
International Shipping
We offer international shipping to countries and regions where Australia Post provides delivery services.
International shipping is charged as a flat rate by country or region. The applicable shipping rate will be shown at checkout before payment is completed.
Estimated international delivery time is generally a minimum of 10 business days after dispatch, however delivery times may vary depending on the destination country, customs processing, international postal networks, and local delivery services.
Customs, Duties and Import Taxes
For international orders, the customer is responsible for any customs duties, import taxes, clearance fees, or other charges applied by the destination country.
We are not responsible for customs delays or additional charges once the parcel has entered the destination country.
Customers are responsible for checking their country’s import rules before placing an order.
Shipping Address
Customers are responsible for providing a correct and complete shipping address at checkout.
If an incorrect or incomplete address is provided and the parcel is delayed, lost, or returned to us, this is the customer’s responsibility.
If a parcel is returned to us because of an incorrect or incomplete address, the customer may be required to pay any additional postage costs to resend the order.
We are not responsible for orders sent to an incorrect address supplied by the customer.
Delayed, Lost or Returned Parcels
Once an order has been dispatched, delivery is handled by Australia Post and/or its international delivery partners.
If your order is delayed, lost, or returned to us, please contact us so we can investigate the issue.
If the issue was caused by an error on our part, we will work with you to provide an appropriate solution.
If the delay, loss, or return was caused by circumstances outside our control, including an incorrect address supplied by the customer, postal delays, customs delays, or local delivery issues, we may not be responsible for replacement, refund, or re-shipping costs, except where required by Australian Consumer Law.
Delivery Timeframes
Any delivery timeframes stated in this policy or at checkout are estimates only, unless we expressly state otherwise.
We are not responsible for delays caused by Australia Post, customs authorities, international postal services, public holidays, weather events, or other circumstances outside our control.
Authority to Leave and Missed Deliveries
If a parcel is left unattended, redirected, or collected from a post office or delivery point, the customer is responsible for following the instructions provided by the delivery carrier.
We are not responsible for parcels that are not collected, are refused, or are returned because the customer did not follow the carrier’s delivery instructions.
Australian Consumer Law
Nothing in this Shipping Policy excludes, restricts, or modifies any rights you may have under the Australian Consumer Law.
Where required by law, you may be entitled to a remedy if goods or services fail to meet applicable consumer guarantees.
Contact Us
If you have any questions about shipping or delivery, or if there is an issue with your order, please contact us at:
info@seravagowns.com.au